Felina Help Center

Go to "My Account" found at here https://www.felina.com/account/login at Felina.com and you will have access to all your order history.

To get there, just head to the top of the Felina page (mobile or on site) and look for the profile icon. Here you can see everything you have previously ordered at Felina, and able to add / amend any shipping addresses you wish to have on record. If you require further assistance please email our customer happiness team at support@felina.com, or click on our chat bot.

When you access the Log In page there is a small link under that says "Forgot Your Password?". Click "Forgot Your Password?" to receive an email to reset your password. If you are still experiencing difficulties just get in touch with us at support@felina.com

We accept all major credit cards, Paypal, Amazon Pay, Apple Pay, Sezzle Payments and Felina.com gift cards. We can not currently accept most kinds of prepaid cards such as Visa gift cards or State issued benefit cards.

At Felina, we take your personal online security very seriously. We use the latest SSL encryption technology to ensure safety in transmitting your credit card information and personal details through our systems. If you wish to place an order over the phone, please call our customer happiness team on (888) 538-3069

No, however if you create an account it can lead to many extra benefits. Creating an account is really quick and easy and allows you to keep track of all order status, order history, and unlocks our rewards program with every $ you spend turning to points.

If you no longer want to receive emails from us, there is always an unsubscribe link at the bottom of every email. Please ensure to click that. Alternatively you can contact us via email support@felina.com and we can remove you from our emails. To unsubscribe from SMS messages, just reply to the message with STOP

Absolutely. Please contact our customer happiness team at support@felina.com and someone will be able to assist you.

We will do everything we can to accommodate changes made after the order has been placed. If we can change a color / size / shipping address that was made in error at checkout (let's face it, it's an easy mistake to make) we will do everything we can to fix it. Please contact us at support@felina.com or use the chat feature to let us know as soon as you possibly can. We offer a free returns and exchange policy, so if you need to return any unwanted items you can generate your own return label, click here to get started.

Orders typically take 1-3 business days to ship from our warehouse in Los Angeles, CA

Our warehouse is open Monday-Friday 8:30 AM to 5:00 PM PST.

Shipping confirmation emails will be sent when the order is fulfilled with a tracking number. In order to track your order you can go to: https://felina.mymalomo.com/

If you have any concerns over your order please contact us at support@felina.com

We always send out a shipping confirmation email that allows you to track your package. You can then track your package by going here https://felina.mymalomo.com/ or on the carrier’s website and be updated upon delivery. If you are unable to locate this, you can log into "My Account" and all your order status's will be shown.

Alternatively, please get in contact through our on-site chat bot or email us at support@felina.com.

We do everything we can to ensure the best possible experience but there are times when errors can be made. Please contact us directly with your order number and the name of the missing item, and we will investigate and do everything we can to resolve this for you. Email us on support@felina.com or click on our chat bot to speak to our customer happiness team.

Unfortunately at this time you are only eligible to use one discount code per order.

If you forget to add your discount code, please get in touch with our customer happiness team at support@felina.com or by clicking on the chat bot.

If your package was confirmed delivered by the carrier via a tracking number, we recommend you first need check with others in your household and neighbors to see if they brought in your package. You can also contact the carrier directly for assistance. If your order is not found after 7 days please contact us at support@felina.com so we can investigate further.

Yes! We use USPS to do this.

Standard shipping is done through USPS and takes 3-5 business days for delivery. Standard USPS shipping is $6.95 however we offer FREE shipping on orders over $80. We also offer 3-day shipping via USPS priority mail for a flat rate of $9.95

Unfortunately, not at this time. Currently we are available only in the US.

Head over to our Returns Center with the email address you used to place the order, or the order number, and let us know which item you are returning. Print out the label and send back to us - yes it's that easy!

All items are returnable within 30 days from the time of fulfillment unless the item is tagged as "Final Sale" on the product page at the time of purchase. 

We want you to love your Felina order and feel your absolute best in our products. If you want to return something for a refund, we ask you return it in the original, pristine, unworn, and sellable condition you received it in. This includes stains and strong odors.  

You can try the item(s) on, but we request you refrain from removing any tags. 

Buyers may return items to us within 30 days from time the order is fulfilled.

To start a return or exchange please go here: https://felinagroup.returnly.com/

Contact our customer happiness team with any further questions or comments. Email us at support@felina.com or click on the chat bot so we can start up a conversation. Refunds will only be issued back to your original payment method, and can take 3-5 business days once processed.

All items are returnable within 30 days from the time of fulfillment unless the item is tagged as "Final Sale" on the product page at the time of purchase. 

All our returns are free of charge. We understand that buying intimate apparel can be challenging so we want to make it as easy for you as we possibly can.

Yes, we allow exchanges for any color or size of a product already ordered, within 30 days of purchase. The item must be unworn and in original pristine condition with all original tags attached.

We also offer an option instant credit voucher on returns that can be used to instantly shop for something of equal or lesser value or put towards another purchase of greater value. If you do not with to use this voucher simply ignore this option. You can start an exchange by visiting our Returns Center to download your return label. Print it off and send back to us - yes it's that easy!

All items are exchangeable within 30 days from the time of fulfillment unless the item is tagged as "Final Sale" on the product page at the time of purchase. 

The Returns Center only recognizes e-mail addresses of customers that placed their orders directly on Felina.com. If the site is not recognizing your e-mail address and you placed the order directly on Felina.com you may have used a different e-mail address during checkout. If you know your order number, you can use this to access your return label. Use the option "Start with an order number". If you are still having problems accessing our Returns Center, get in contact with our customer happiness team and we will get it resolved for you. Email: support@felina.com

If you are unable to print your return label, you are welcome to return the package back to us with your own postage.

Please send back to the following address: Felina Returns Department 20120 Plummer St, Chatsworth, CA 91311 Please include your order number, and full name so we can identify the items when they are received. We strongly recommend getting proof of postage i.e) a tracking number, as we cannot guarantee a refund without it.

Once received at our facility it can take anything up 10 business to process the refund back to your original payment method.

You will be notified via email, once we have issued your refund.

When an item is returned to us, you will receive a refund for the total amount you paid after any discounts were applied to your order. Please note that your original shipping cost is non-refundable, if your order was under $80.

All items are returnable within 30 days from the time of fulfillment unless the item is tagged as "Final Sale" on the product page at the time of purchase. 

A refund voucher is something that is issued straight away at the point of return. This allows you to make a purchase before your full refund is given. This means, if you don't want to wait for your refund to be issued to continue shopping, you can use the refund voucher. This is a great opportunity if you want to try an alternate product as an exchange. If you don't use your refund voucher, don't worry you don't need to contact us. You will automatically be issued with a refund back onto your original payment method. Please note refunds can take 3-5 business days to process.

Absolutely! We think a gift card is the perfect gift for anyone, any occasion. Click to shop: Felina Gift Card

Bra sizes can be complicated and ever changing (and almost never the same from brand to brand). We want to help make this a simple and easy process for you to do at home. We've created a sizing guide for you with a step by step video to show you the techniques to do this correctly. See video here--> https://www.felina.com/pages/bra-measurement-guide If you have any difficulty you can always e-mail our bra experts with your measurements, at support@felina.com or via the chat box and we can assist you further with sizing help and prouct recommendations.

FELINA

60-DAY SATISFACTION GUARANTEE

At Felina, we stand behind our products and quality controls.  If for any reason you are not satisfied with a Felina product you purchased from felina.com or from one of our authorized sellers, you may request a refund or replacement product.  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Felina 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers.  The Guarantee is also limited to the original, end-user purchaser.

How To Claim The Guarantee

To make a Guarantee request, please email us at support@felina.com.  Please have information available regarding where and when you purchased your product.  If your request is approved, you will then need to mail your Felina product, a proof of purchase, and your Guarantee approval confirmation number to:

Attention: Felina.com
Satisfaction Guarantee Department
20144 Plummer Street

Chatsworth, CA 91311

You must submit your Guarantee request within 60 days of the date of purchase.  Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

Guarantee Guidelines

Felina reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Guarantee.

If you have any questions regarding whether a seller is an authorized Felina seller, please  email at support@felina.com.

Felina factories are certified by the WRAP (Worldwide Responsible Accredited Production) program which assures a safe, legal and ethical manufacturing process or the equivalent social compliant certifications and factory audits. We have our own internal inspectors and auditors making regular visits to factories to not only verify sound quality control, but to assess the proper working conditions are met.

We're always here to help you, the best way we can. We recommend using our live chat on our site (or app) or send us an email at support@felina.com.