Go to "My Account" found at here https://www.felina.com/account/login at Felina.com and you will have access to all your order history.
To get there, just head to the top of the Felina page (mobile or on site) and look for the profile icon.
Here you can see everything you have previously ordered at Felina, and able to add / amend any shipping addresses you wish to have on record.
If you require further assistance please email our customer happiness team at firstname.lastname@example.org, or click on our chat bot.
When you access the Log In page there is a small link under that says "Forgot Your Password?". Click "Forgot Your Password?" to receive an email to reset your password.
If you are still experiencing difficulties just get in touch with us at email@example.com
We accept all major credit cards, Paypal, Amazon Pay, Apple Pay, Sezzle Payments and Felina.com gift cards.
We can not currently accept most kinds of prepaid cards such as Visa gift cards or State issued benefit cards.
At Felina, we take your personal online security very seriously. We use the latest SSL encryption technology to ensure safety in transmitting your credit card information and personal details through our systems.
If you wish to place an order over the phone, please call our customer happiness team on (888) 538-3069
No, however if you create an account it can lead to many extra benefits. Creating an account is really quick and easy and allows you to keep track of all order status, order history, and unlocks our rewards program with every $ you spend turning to points.
If you no longer want to receive emails from us, there is always an unsubscribe link at the bottom of every email. Please ensure to click that. Alternatively you can contact us via email firstname.lastname@example.org and we can remove you from our emails.
To unsubscribe from SMS messages, just reply to the message with STOP
We will do everything we can to accommodate changes made after the order has been placed.
If we can change a color / size / shipping address that was made in error at checkout (let's face it, it's an easy mistake to make) we will do everything we can to fix it.
Please contact us at email@example.com or use the chat feature to let us know as soon as you possibly can.
We offer a free returns and exchange policy, so if you need to return any unwanted items you can generate your own return label, click here to get started.
We always send out a shipping confirmation email that allows you to track your package. You can then track your package by going here https://felina.mymalomo.com/ or on the carrier’s website and be updated upon delivery. If you are unable to locate this, you can log into "My Account" and all your order status's will be shown.
Alternatively, please get in contact through our on-site chat bot or email us at firstname.lastname@example.org.
We do everything we can to ensure the best possible experience but there are times when errors can be made. Please contact us directly with your order number and the name of the missing item, and we will investigate and do everything we can to resolve this for you.
Email us on email@example.com or click on our chat bot to speak to our customer happiness team.
If your package was confirmed delivered by the carrier via a tracking number, we recommend you first need check with others in your household and neighbors to see if they brought in your package. You can also contact the carrier directly for assistance.
If your order is not found after 7 days please contact us at firstname.lastname@example.org so we can investigate further.
Standard shipping is done through USPS and takes 3-5 business days for delivery. Standard USPS shipping is $6.95 however we offer FREE shipping on orders over $80.
We also offer 3-day shipping via USPS priority mail for a flat rate of $9.95
Head over to our Returns Center with the email address you used to place the order, or the order number, and let us know which item you are returning.
Print out the label and send back to us - yes it's that easy!
We want you to love your
Felina order and feel your absolute best in our products. If you want to return something for a refund, we ask you return it in the original, pristine, unworn, and sellable
condition you received it in. This includes stains and strong odors.
can try the item(s) on, but we request you refrain from removing any tags.
Buyers may return items to us within 30 days from time the order is fulfilled.
To start a return or exchange please go here: https://felinagroup.returnly.com/
customer happiness team with any further questions or comments.
Email us at email@example.com or click on the chat bot so we can start up a conversation.
Refunds will only be issued back to your original payment method, and can take 3-5 business days once processed.
Yes, we allow exchanges for any color or size of a product already ordered, within 30 days of purchase. The item must be unworn and in original pristine condition with all original tags attached.
We also offer an option instant credit voucher on returns that can be used to instantly shop for something of equal or lesser value or put towards another purchase of greater value. If you do not with to use this voucher simply ignore this option.
You can start an exchange by visiting our Returns Center to download your return label.
Print it off and send back to us - yes it's that easy!
The Returns Center only recognizes e-mail addresses of customers that placed their orders directly on Felina.com. If the site is not recognizing your e-mail address and you placed the order directly on Felina.com you may have used a different e-mail address during checkout.
If you know your order number, you can use this to access your return label. Use the option "Start with an order number".
If you are still having problems accessing our Returns Center, get in contact with our customer happiness team and we will get it resolved for you.
If you are unable to print your return label, you are welcome to return the package back to us with your own postage.
Please send back to the following address:
Felina Returns Department
20120 Plummer St,
Chatsworth, CA 91311
Please include your order number, and full name so we can identify the items when they are received.
We strongly recommend getting proof of postage i.e) a tracking number, as we cannot guarantee a refund without it.
When an item is returned to us, you will receive a refund for the total amount you paid after any discounts were applied to your order. Please note that your original shipping cost is non-refundable, if your order was under $80.
A refund voucher is something that is issued straight away at the point of return. This allows you to make a purchase before your full refund is given. This means, if you don't want to wait for your refund to be issued to continue shopping, you can use the refund voucher. This is a great opportunity if you want to try an alternate product as an exchange.
If you don't use your refund voucher, don't worry you don't need to contact us. You will automatically be issued with a refund back onto your original payment method.
Please note refunds can take 3-5 business days to process.
Bra sizes can be complicated and ever changing (and almost never the same from brand to brand). We want to help make this a simple and easy process for you to do at home. We've created a sizing guide for you with a step by step video to show you the techniques to do this correctly.
See video here--> https://www.felina.com/pages/bra-measurement-guide
If you have any difficulty you can always e-mail our bra experts with your measurements, at firstname.lastname@example.org or via the chat box and we can assist you further with sizing help and prouct recommendations.
At Felina, we
stand behind our products and quality controls.
If for any reason you are not satisfied with a Felina product you
purchased from felina.com or from one of our authorized sellers, you may
request a refund or replacement product.
Please note that because we are unable to control the quality of our
products sold by unauthorized sellers, unless otherwise prohibited by law, the Felina
60-Day Satisfaction Guarantee is not available for products purchased from
unauthorized sellers. The Guarantee is
also limited to the original, end-user purchaser.
How To Claim The Guarantee
To make a
Guarantee request, please email
us at email@example.com. Please have
information available regarding where and when you purchased your product. If your request is approved, you will then
need to mail your Felina product, a proof of purchase, and your Guarantee
approval confirmation number to:
Attention: Felina.com Satisfaction
Guarantee Department 20144
Chatsworth, CA 91311
submit your Guarantee request within 60 days of the date of purchase. Please note that you are responsible for
costs incurred in mailing your product and proof of purchase.
the right to verify information, require a valid proof of purchase, and to deny
Guarantee requests in its discretion in cases of suspected fraud or if customer
has abused the Guarantee.
If you have
any questions regarding whether a seller is an authorized Felina seller, please email at firstname.lastname@example.org.
Felina factories are certified by the WRAP (Worldwide Responsible Accredited Production) program which assures a safe, legal and ethical manufacturing process or the equivalent social compliant certifications and factory audits. We have our own internal inspectors and auditors making regular visits to factories to not only verify sound quality control, but to assess the proper working conditions are met.