Our warehouse is open Monday-Friday 8:30 AM to 5:00 PM PST.
Orders placed during regular business hours before 11:00 AM PST will be shipped
the same business day. Orders placed after 1:00 PM PST are shipped the following business
Once your order is shipped you will receive an email with
confirmation and a carrier tracking number. You can then track your package on
the carrier’s website and be updated upon delivery. If you are ever unable to
locate your tracking number please refer to our on-site chat bot or email us at
If your package was confirmed delivered by the carrier via a tracking number, you first need to check with others in your household and
neighbors to see if they brought in your package. You can also contact the
carrier directly for assistance. If your order is not found after 7 days please
contact us at email@example.com for
further assistance. We will place a GPS tracking on your order and do an investigation
with our carriers. If we are unable to locate your package you
will be given a store credit for the full amount you paid.
Yes, we allow returns within 30 days of purchase as long as
the item is unworn and in original new condition with all tags attached. We
will refund you with no questions asked once we inspect the condition of the
item. You can start a return by visiting: https://www.felina.com/pages/returns-exchanges
allow exchanges for any different color or size within 30 days of purchase as
long as the item is unworn and in original new condition with all tags attached.
You can start a return and initiate an exchange by visiting:
only recognizes e-mail addresses of customers that placed their orders directly
on Felina.com. If the site is not recognizing your e-mail address and you
placed the order directly on Felina.com you may have used a different e-mail
address during checkout. In this case e-mail us at firstname.lastname@example.org for assistance.
placed your order on a different website, unfortunately we cannot except your
If you received the wrong or a damaged item be sure to
contact us within 2 days of delivery. Send us an e-mail at email@example.com briefly explaining the
issue with the item. Please provide images of what you received to help us
resolve the issues more efficiently.
No, we do not offer refunds or replacements for any items
that were not purchased from us directly on Felina.com. If you have an issue
with an item you purchased elsewhere you will need to contact the seller directly
as we are not liable for other retailers.
No, only one manual discount code can be applied to a single
order. However you can add a single manual discount code to an automatic discount code like Free Shipping after $70 and 15% Off $150 but this needs to be done from the Cart Page as opposed to the Checkout Page. If you apply a manual discount code to the Checkout Page only that one discount will be applied to your order and any other previous discount codes like "5 for $25 Panties" will be removed from your cart. If you have any questions about how to apply discount codes please contact us at Support@Felina.com for further support.
Always check your subtotal before checking out to make sure all discount codes were applied correctly.
Your size in
one brand might not be your size in Felina. Please be sure
to measure yourself by visiting our size guide: https://www.felina.com/pages/bra-measurement-guide
Follow the video at the top for a step by step guide on finding your bra measurements. If
you have any difficulty you can always e-mail us your measurements
at firstname.lastname@example.org or via the chat box and
we can assist you further!
At Felina, we
stand behind our products and quality controls.
If for any reason you are not satisfied with a Felina product you
purchased from felina.com or from one of our authorized sellers, you may
request a refund or replacement product.
Please note that because we are unable to control the quality of our
products sold by unauthorized sellers, unless otherwise prohibited by law, the Felina
60-Day Satisfaction Guarantee is not available for products purchased from
unauthorized sellers. The Guarantee is
also limited to the original, end-user purchaser.
How To Claim The Guarantee
To make a
Guarantee request, please call one of our experts at 1 (888) 538-3069 or email
us at email@example.com. Please have
information available regarding where and when you purchased your product. If your request is approved, you will then
need to mail your Felina product, a proof of purchase, and your Guarantee
approval confirmation number to:
Attention: Felina.com Satisfaction
Guarantee Department 20144
Chatsworth, CA 91311
submit your Guarantee request within 60 days of the date of purchase. Please note that you are responsible for
costs incurred in mailing your product and proof of purchase.
the right to verify information, require a valid proof of purchase, and to deny
Guarantee requests in its discretion in cases of suspected fraud or if customer
has abused the Guarantee.
If you have
any questions regarding whether a seller is an authorized Felina seller, please
contact us at 1 (888) 538-3069 or by email at firstname.lastname@example.org.