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Help Center

FAQ

Processing & Shipping Questions

I placed an order. When will it ship out?

What carrier do you use to ship orders and how much is shipping? How long does delivery take?

How do I track my order? Where is my tracking information?

My package was marked as delivered but I never received it, what do I do now?

Do you ship internationally?

Return & Exchange Questions

If an item does not fit can I return it? Do you pay for return shipping?

Do you offer exchanges?

Why isn’t the website recognizing my e-mail address to start a return?

I received my refund but it’s not for the full amount, why?

What if I receive the wrong item or a damaged item?

I had an issue with one of your items that I purchased from another seller. Can you refund or replace the item?

Other Questions

Can I use more than one discount code?

How do I find my bra size?