Felina Help Center

FAQ

My Account

How do I see my previous orders?

How do I change my password?

What payment methods do you accept?

Is my payment safe?

Do I have to have an account to place an order?

How do I unsubscribe from marketing emails / SMS?

Can I delete my account?

Orders

Can I make changes to my order?

Where is my order?

How do I track my order?

An item is missing from my order, what should I do?

Can I use more than one discount code?

My order shows as delivered but I didn't receive it, help!

Shipping

Can I ship to a PO Box?

How long does shipping take? Which courier do you use?

Do you ship internationally?

Route Shipping Insurance

What is Route?

Route Protect

The Route App (Free)

Tracking My Order With Route

Route Refunds vs Reorders

What are Route’s Policies?

Returns & Exchanges

How do I return an item?

Who pays for return shipping?

How does the exchanges work?

Why does the Return Center reject my email address?

I don't have a printer, how do I return my order?

How long does it take to get a refund / exchange?

What is your return policy?

Why was I refunded less than my order?

What is a refund Voucher?

Product & Bra Fitting Advice

Can I buy a gift card?

How do I find out my bra size?

Sustainability and Ethical Practices

Contact Us

How To Contact Us