Felina Help Center

Go to "My Account" found at here https://www.felina.com/account/login at Felina.com and you will have access to all your order history.

To get there, just head to the top of the Felina page (mobile or on site) and look for the profile icon. Here you can see everything you have previously ordered at Felina, and able to add / amend any shipping addresses you wish to have on record. If you require further assistance please email our customer happiness team at [email protected], or click on our chat bot.

When you access the Log In page there is a small link under that says "Forgot Your Password?". Click "Forgot Your Password?" to receive an email to reset your password. If you are still experiencing difficulties just get in touch with us at [email protected]

We accept all major credit cards, Paypal, Amazon Pay, Apple Pay, Sezzle Payments and Felina.com gift cards. We can not currently accept most kinds of prepaid cards such as Visa gift cards or State issued benefit cards.

At Felina, we take your personal online security very seriously. We use the latest SSL encryption technology to ensure safety in transmitting your credit card information and personal details through our systems. If you wish to place an order over the phone, please call our customer happiness team on (888) 538-3069

No, however if you create an account it can lead to many extra benefits. Creating an account is really quick and easy and allows you to keep track of all order status, order history, and unlocks our rewards program with every $ you spend turning to points.

If you no longer want to receive emails from us, there is always an unsubscribe link at the bottom of every email. Please ensure to click that. Alternatively you can contact us via email [email protected] and we can remove you from our emails. To unsubscribe from SMS messages, just reply to the message with STOP

Absolutely. Please contact our customer happiness team at [email protected] and someone will be able to assist you.

We will do everything we can to accommodate changes made after the order has been placed. If we can change a color / size / shipping address that was made in error at checkout (let's face it, it's an easy mistake to make) we will do everything we can to fix it. Please contact us at [email protected] or use the chat feature to let us know as soon as you possibly can. We offer a free returns and exchange policy, so if you need to return any unwanted items you can generate your own return label, click here to get started.

Orders typically take 2-4 business days to ship from our warehouse in Los Angeles, CA

Our warehouse is open Monday-Friday 8:30 AM to 5:00 PM PST.

Shipping confirmation emails will be sent when the order is fulfilled with a tracking number. In order to track your order you can go to: https://felina.mymalomo.com/

If you have any concerns over your order please contact us at [email protected]

We always send out a shipping confirmation email that allows you to track your package. You can then track your package by going here https://felina.mymalomo.com/ or on the carrier’s website and be updated upon delivery. If you are unable to locate this, you can log into "My Account" and all your order status's will be shown.

Alternatively, please get in contact through our on-site chat bot or email us at [email protected].

We do everything we can to ensure the best possible experience but there are times when errors can be made. Please contact us directly with your order number and the name of the missing item, and we will investigate and do everything we can to resolve this for you. Email us on [email protected] or click on our chat bot to speak to our customer happiness team.

Unfortunately at this time you are only eligible to use one discount code per order.

If you forget to add your discount code, please get in touch with our customer happiness team at [email protected] or by clicking on the chat bot.

If your package was confirmed delivered by the carrier via a tracking number, we recommend you first need check with others in your household and neighbors to see if they brought in your package. You can also contact the carrier directly for assistance. If your order is not found after 7 days please contact us at [email protected] so we can investigate further.

We acknowledge that packages can sometimes go missing while in the hands of USPS or UPS. If an order shows no movement for more than seven days, we will offer to either refund or replace your order based on your preference, without asking any questions. Our commitment is to stand by our customers and ensure that you never have to face lost-in-transit issues on your own. You can rest assured that we've got you covered!

Yes! We use USPS to do this.

Standard shipping is done through USPS and takes 3-5 business days for delivery. Standard USPS shipping is $6.95 however we offer FREE shipping on orders over $80. We also offer 3-day shipping via USPS priority mail for a flat rate of $9.95

Unfortunately, not at this time. Currently we are available only in the US.

Head over to our Returns Center with the email address you used to place the order, or the order number, and let us know which item you are returning. Print out the label and send back to us - yes it's that easy!

All items are returnable within 30 days from the time of fulfillment unless the item is tagged as "Final Sale" on the product page at the time of purchase. 

We want you to love your Felina order and feel your absolute best in our products. If you want to return something for a refund, we ask you return it in the original, pristine, unworn, and sellable condition you received it in. This includes stains and strong odors.  

You can try the item(s) on, but we request you refrain from removing any tags. 

Buyers may return items to us within 30 days from time the order is fulfilled.

To start a return or exchange please go here: https://felina.loopreturns.com/#/

Contact our customer happiness team with any further questions or comments. Email us at [email protected] or click on the chat bot so we can start up a conversation. Refunds will only be issued back to your original payment method, and can take 3-5 business days once processed.

All items are returnable within 30 days from the time of fulfillment unless the item is tagged as "Final Sale" on the product page at the time of purchase. 

All our returns are free of charge. We understand that buying intimate apparel can be challenging so we want to make it as easy for you as we possibly can.

Yes, we allow exchanges for any color or size of a product already ordered, within 30 days of purchase. The item must be unworn and in original pristine condition with all original tags attached.

We also offer an option instant credit voucher on returns that can be used to instantly shop for something of equal or lesser value or put towards another purchase of greater value. If you do not with to use this voucher simply ignore this option. You can start an exchange by visiting our Returns Center to download your return label. Print it off and send back to us - yes it's that easy!

All items are exchangeable within 30 days from the time of fulfillment unless the item is tagged as "Final Sale" on the product page at the time of purchase. 

We understand that not everyone has access to a printer. No worries! We've got you covered with a convenient solution. We're excited to introduce our new feature - QR codes for returns. If you don't have a printer, you can now use your smartphone at the post office to complete your return.

Here's how it works:

1. Complete the self-service returns process as usual by going here https://felina.loopreturns.com/#/
2. At the last page of the returns process, you'll find a QR code generated specifically for your return.
3. Simply save this QR code to your phone or take a screenshot.
4. Head over to the nearest post office with your smartphone and show the QR code to the postal staff.
5. They'll scan the QR code, and you're good to go!

This hassle-free solution ensures that you can return your order even without a printer. We aim to make the returns process as convenient as possible for all our customers. If you have any further questions or need assistance, please don't hesitate to reach out to [email protected] We're here to help!

Once received at our facility it can take anything up 10 business to process the refund back to your original payment method.

You will be notified via email, once we have issued your refund.

When an item is returned to us, you will receive a refund for the total amount you paid after any discounts were applied to your order. Please note that your original shipping cost is non-refundable, if your order was under $80.

All items are returnable within 30 days from the time of fulfillment unless the item is tagged as "Final Sale" on the product page at the time of purchase. 

Buy with Prime allows millions of US-based Prime members to shop directly from participating onlinestores with the trusted experience you expect from Amazon-including fast, free delivery, an easycheckout experience, and returns on eligible orders. When you shop on [insert store name], you'll seethe Prime logo and delivery promise on eligible products, which signals the item is available for freedelivery, as fast as next day, with free returns. By clicking the Buy with Prime button, you can check outby signing into your Amazon account, which prepopulates your payment and shipping details on thecheckout page. You will receive an order confirmation email after placing your order and then a shippingconfirmation email with a link for tracking when the order is shipped. If you aren't a Prime member, youcan sign up and start your 30-day Prime free trial today.

When you decide to purchase a product using Buy with Prime on Felina, you will beprompted to sign into your Amazon account. You can then complete your order using your preferredpayment method stored in your Amazon account. 

Buy with Prime purchases offer the fast, free delivery and free returns on eligible products and aseamless checkout experience shoppers trust. 

You can check your order status by clicking on the link in your shipment confirmation email, which willbring you to your order details page on Felina. For Buy with Prime purchases, you can't seeor track orders on your Amazon.com orders page or in the Amazon mobile app. 

Some Buy with Prime orders are eligible for return. To start a return, view your order status from thelink in the email you received after you placed your order. You'll be able to begin the return process and print a USPS return label. For eligible orders, you will receive a full refund as long as the returned itemsare in resellable condition and returned within the return window. If you have questions about returneligibility or the return process, contact us at [email protected]. Buy with Prime ordersare covered by the Amazon Pay A-to-z Guarantee. 

If you either have a question or experience an issue with your Buy with Prime order, contact us [email protected]. You'll receive an order confirmation email with a link to see yourorder status and how to contact Felina.

Yes, you must be a Prime member to purchase products using Buy with Prime on Felina. When you click on the Buy with Prime button, you will be prompted to sign in to your Amazonaccount, and your order will be processed using your preferred payment and shipping information storedin your Amazon account. Link to the Buy with Prime customer service page here. 

To initiate a return for an eligible product purchased using Buy with Prime, click on the link in theorder confirmation email to go to your order details page. From there you will be able to select theitem(s} that you want to return and print a return shipping label. Then drop off your package at yourlocal USPS location. Note that Buy with Prime purchases cannot be returned using other carriers besidesUSPS and may not be dropped off at Amazon locations such as Amazon Lockers, Whole Foods, orAmazon Go.

 For eligible orders, you'll receive a refund once the item is dropped off and scanned at a USPSlocation. Otherwise, the refund will be processed once the item is received and reviewed at ourfulfillment center. It could take up to seven business days for the refund to show up in your account. 

Amazon.com gift cards, promotional discounts offered by Felina, or points can't be usedas a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used topurchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions. 

Buy with Prime orders can only be placed and shipped within the US. 

 Buy with Prime does not support subscriptions. 

Most packages arrive on time, but orders sometimes show up after the estimated delivery date.Possible reasons for late delivery include:

• Incorrect address• Missing apartment, building, floor, or unit number• Severe weather conditions• Other carrier-related delays

If you do not receive your order in the anticipated timeframe, we recommended that you do thefollowing:

• From your order confirmation email, click through to the order details page to check the statusof your order. Your shipment confirmation email will also include a link to track your package.• On the order details page, you can confirm your shipping address.• Wait48 hours to allow for unexpected delays. 

Amazon Pay accepts credit and debit cards. Credit cards currently accepted include Visa, Mastercard,Discover, American Express, Diners Club, and JCB. Learn more about Amazon Pay payment methods. 

The amount of sales tax charged on your orders depends on multiple factors, including the type ofitem purchased and your delivery address. The tax rate is the combined state and local rates associatedwith your address. For example, if you live in a state that does not impose a sales tax, you may still seetax calculated on your order if it is delivered to another state. Sales tax is calculated and charged at thetime you place the order

After you place an order using Buy with Prime, you can initiate an order cancellation yourself from theorder detail page if it hasn’t shipped. The link to the order detail page is included in your orderconfirmation email.

No, the order is not canceled immediately. When you initiate a cancellation, we send a cancellationrequest to the fulfillment provider. We notify you by email if the cancellation is successful or not. 

If the cancellation is successful, you can expect to receive your refund within 3-5 business days afterthe cancellation is confirmed. 

Absolutely! We think a gift card is the perfect gift for anyone, any occasion. Click to shop: Felina Gift Card

Bra sizes can be complicated and ever changing (and almost never the same from brand to brand). We want to help make this a simple and easy process for you to do at home. We've created a sizing guide for you with a step by step video to show you the techniques to do this correctly. See video here--> https://www.felina.com/pages/bra-measurement-guide If you have any difficulty you can always e-mail our bra experts with your measurements, at [email protected] or via the chat box and we can assist you further with sizing help and prouct recommendations.

Felina factories are certified by the WRAP (Worldwide Responsible Accredited Production) program which assures a safe, legal and ethical manufacturing process or the equivalent social compliant certifications and factory audits. We have our own internal inspectors and auditors making regular visits to factories to not only verify sound quality control, but to assess the proper working conditions are met.

We're always here to help you, the best way we can. We recommend using our live chat on our site (or app) or send us an email at [email protected].