60-DAY SATISFACTION GUARANTEE
At Felina, we
stand behind our products and quality controls.
If for any reason you are not satisfied with a Felina product you
purchased from felina.com or from one of our authorized sellers, you may
request a refund or replacement product.
Please note that because we are unable to control the quality of our
products sold by unauthorized sellers, unless otherwise prohibited by law, the Felina
60-Day Satisfaction Guarantee is not available for products purchased from
unauthorized sellers. The Guarantee is
also limited to the original, end-user purchaser.
How To Claim The Guarantee
To make a
Guarantee request, please email
us at email@example.com. Please have
information available regarding where and when you purchased your product. If your request is approved, you will then
need to mail your Felina product, a proof of purchase, and your Guarantee
approval confirmation number to:
Chatsworth, CA 91311
submit your Guarantee request within 60 days of the date of purchase. Please note that you are responsible for
costs incurred in mailing your product and proof of purchase.
the right to verify information, require a valid proof of purchase, and to deny
Guarantee requests in its discretion in cases of suspected fraud or if customer
has abused the Guarantee.
If you have
any questions regarding whether a seller is an authorized Felina seller, please email at firstname.lastname@example.org.