Go to "My Account" found at Felina.com and you will have access to all your order history.
To get there, just head to the top of the Felina page (mobile or on site) and look for the profile icon.
Here you can see everything you have previously ordered at Felina, and able to add / amend any shipping addresses you wish to have on record.
If you require further assistance please email our customer happiness team at firstname.lastname@example.org, or click on our chat bot.
When you access the Log In page there is a small link under that says "Forgot Your Password?". Click "Forgot Your Password?" to receive an email to reset your password.
If you are still experiencing difficulties just get in touch with us at email@example.com
We accept all major credit cards, Paypal, Amazon Pay, Apple Pay, Sezzle Payments and Felina.com gift cards.
We can not currently accept most kinds of prepaid cards such as Visa gift cards or State issued benefit cards.
At Felina, we take your personal online security very seriously. We use the latest SSL encryption technology to ensure safety in transmitting your credit card information and personal details through our systems.
If you wish to place an order over the phone, please call our customer happiness team on (888) 538-3069
No, however if you create an account it can lead to many extra benefits. Creating an account is really quick and easy and allows you to keep track of all order status, order history, and unlocks our rewards program with every $ you spend turning to points.
If you no longer want to receive emails from us, there is always an unsubscribe link at the bottom of every email. Please ensure to click that. Alternatively you can contact us via email firstname.lastname@example.org and we can remove you from our emails.
To unsubscribe from SMS messages, just reply to the message with STOP
We will do everything we can to accommodate changes made after the order has been placed.
If we can change a color / size / shipping address that was made in error at checkout (let's face it, it's an easy mistake to make) we will do everything we can to fix it.
Please contact us at email@example.com or use the chat feature to let us know as soon as you possibly can.
We offer a free returns and exchange policy, so if you need to return any unwanted items you can generate your own return label, click here to get started.
ATTN: PLEASE ALLOW 3-5 ADDITIONAL DAYS OF LEAD TIME DUE TO THE COVID-19 PANDEMIC.
Our warehouse is open Monday-Friday 8:30 AM to 5:00 PM PST. Orders placed during regular business hours before 11:00 AM PST will be shipped the same business day. Orders placed after 1:00 PM PST are shipped the following business day.
If you have any concerns over your order please contact us at firstname.lastname@example.org
We always send out a shipping confirmation email that allows you to track your package. You can then track your package on the carrier’s website and be updated upon delivery. If you are unable to locate this, you can log into "My Account" and all your order status's will be shown.
Alternatively, please get in contact through our on-site chat bot or email us at email@example.com.
We do everything we can to ensure the best possible experience but there are times when errors can be made. Please contact us directly with your order number and the name of the missing item, and we will investigate and do everything we can to resolve this for you.
Email us on firstname.lastname@example.org or click on our chat bot to speak to our customer happiness team.
If your package was confirmed delivered by the carrier via a tracking number, we recommend you first need check with others in your household and neighbors to see if they brought in your package. You can also contact the carrier directly for assistance.
If your order is not found after 7 days please contact us at email@example.com so we can investigate further.
Standard shipping is done through USPS and takes 3-5 business days for delivery. Standard USPS shipping is $5.95 however we offer FREE shipping on orders over $80.
We also offer 3-day shipping via USPS priority mail for a flat rate of $9.95
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.
Purchased Route Protect and need to file a shipping issue? File here
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered
Orders over $100 USD require a police report
Stuck In Transit (Lost)
Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date
File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at ( YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.
How do I file a shipping issue for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here.
Don't love an item you ordered? No problem! You have 30 days to return it back to us, as long as the product is in pristine, unworn condition (yes you can try it on, just do not remove any tags).
Head over to our Returns Center with the email address you used to place the order, or the order number, and let us know which item you are returning.
Print it off and send back to us - yes it's that easy.
Visit the Return Center by clicking here.
Yes, we allow exchanges for any color or size of a product already ordered, within 30 days of purchase. The item must be unworn and in original pristine condition with all original tags attached.
You can start an exchange by visiting our Returns Center to download your return label.
Print it off and send back to us - yes it's that easy.
The Returns Center only recognizes e-mail addresses of customers that placed their orders directly on Felina.com. If the site is not recognizing your e-mail address and you placed the order directly on Felina.com you may have used a different e-mail address during checkout.
If you know your order number, you can use this to access your return label. Use the option "Start with an order number".
If you are still having problems accessing our Returns Center, get in contact with our customer happiness team and we will get it resolved for you.
If you are unable to print your return label, you are welcome to return the package back to us with your own postage.
Please send back to the following address:
Felina Returns Department
20120 Plummer St,
Chatsworth, CA 91311
Please include your order number, and full name so we can identify the items when they are received.
We strongly recommend getting proof of postage i.e) a tracking number, as we cannot guarantee a refund without it.
We want you to love your
Felina order and feel your absolute best in our products. If you want to return
something, we ask you return it in the original, pristine, unworn, and sellable
condition you received it in. This includes stains and strong odors.
can try the item(s) on, but we request you refrain from removing any tags.
Buyers may return items to us within 30 days of original purchase. Contact our
customer happiness team with any further questions or comments.
Email us at firstname.lastname@example.org or click on the chat bot so we can start up a conversation.
Refunds will only be issued back to your original payment method, and can take 3-5 business days once processed.
When an item is returned to us, you will receive a refund for the total amount you paid after any discounts were applied to your order. Please note that your original shipping cost is non-refundable, if your order was under $80.
A refund voucher is something that is issued straight away at the point of return. This allows you to make a purchase before your full refund is given. This means, if you don't want to wait for your refund to be issued to continue shopping, you can use the refund voucher. This is a great opportunity if you want to try an alternate product as an exchange.
If you don't use your refund voucher, don't worry you don't need to contact us. You will automatically be issued with a refund back onto your original payment method.
Please note refunds can take 3-5 business days to process.
Bra sizes can be complicated and ever changing (and almost never the same from brand to brand). We want to help make this a simple and easy process for you to do at home. We've created a sizing guide for you with a step by step video to show you the techniques to do this correctly.
See video here--> https://www.felina.com/pages/bra-measurement-guide
If you have any difficulty you can always e-mail our bra experts with your measurements, at email@example.com or via the chat box and we can assist you further with sizing help and prouct recommendations.
Felina factories are certified by the WRAP (Worldwide Responsible Accredited Production) program which assures a safe, legal and ethical manufacturing process or the equivalent social compliant certifications and factory audits. We have our own internal inspectors and auditors making regular visits to factories to not only verify sound quality control, but to assess the proper working conditions are met.