Returns / Exchanges
Any item purchased from Felina in its original condition (brand new) and original packaging with all merchandise tags attached may be returned within 30 days of purchase date for a prompt refund or exchange.
Please note, due to the intimate nature of underwear, sleepwear, and loungewear we can not accept worn or laundered garments. All items must be in sealed packages or unworn.
You can expect a refund in the same form of payment used to purchase the item(s).
Please note that refunds can take up to 15 working days to show on your account due to varying processing times between payment providers. Your refund will be credited to the original payment method.
If we inadvertently sent you incorrect merchandise, or your merchandise was damaged, please contact us before making a return so that we can assist you immediately.
Return and Exchange Department
20144 Plummer Street, Chatsworth, CA 91311
If you would like to exchange your product, you have 30 days from your purchase date to ship the item to us and place a new order for your desired product.