Felina Help Center

To see your order history, visit our Account Page. You can also locate this page by clicking on the profile icon at the top of the page (available on both mobile and desktop). Once logged in, you'll have access to all your past orders. Additionally, you can update or add any shipping addresses you have on file.

If you need further assistance, please contact our Customer Happiness Team at support@felina.com or use the Felina Concierge chat option on our website.

If you need to change your password, follow these simple steps:

1. Go to the Log In page.
2. Click on the "Forgot Your Password?" link located below the login fields.
3. You will receive an email with instructions to reset your password.

If you encounter any issues, please contact us at support@felina.com for further assistance.

We accept the following payment methods:

- All major credit cards
- PayPal
- Amazon Pay
- Apple Pay
- Sezzle Payments
- Felina.com gift cards

Please note that we currently do not accept most prepaid cards, such as Visa gift cards or state-issued benefit cards.

At Felina, we prioritize your online security. We utilize advanced SSL encryption technology to safeguard your credit card information and personal details during transmission through our systems. Rest assured, your payment is secure with us.

No, you don't need an account to place an order. However, creating an account is quick and easy and comes with many benefits. With an account, you can track your order status, view your order history, and participate in our rewards program, earning points for every dollar you spend.

To unsubscribe from our marketing emails, simply click the "unsubscribe" link at the bottom of any email you receive from us. Alternatively, you can email us at support@felina.com, and we will remove you from our email list.

To unsubscribe from SMS messages, just reply with "STOP" to any message you receive.

Yes, you can delete your account. Please contact our Customer Happiness Team at support@felina.com, and we will assist you with the process.

We understand that mistakes happen, and we'll do our best to accommodate changes after your order has been placed. If you need to adjust the color, size, or shipping address due to an error during checkout, please contact us promptly at support@felina.com or use our live chat feature. We'll make every effort to assist you.

For any other concerns, we also offer quick and easy returns and exchanges. Please visit our Returns Portal to start a return/exchange.

Orders typically ship from our warehouse in Los Angeles, CA within 2-4 business days. Please note that our warehouse operates Monday to Friday, from 8:30 AM to 5:00 PM PST.

Once your order is fulfilled, you will receive a shipping confirmation email containing a tracking number. To track your order, visit: Felina Order Tracking

If you have any questions or concerns regarding your order, please don't hesitate to contact us at support@felina.com. We're here to help!

Once your order ships, we will send you a shipping confirmation email with a tracking link. You can track your package by visiting Felina Order Tracking or through the carrier’s website. Additionally, you can log into your account to view the status of all your orders.

If you need further assistance, please contact us via our on-site chat bot or email us at support@felina.com.

We strive to provide the best possible experience, but occasionally mistakes happen. If an item is missing from your order, please contact us directly with your order number and the name of the missing item. We will investigate and resolve the issue promptly.

You can email us at support@felina.com or use our chat bot to speak with our Customer Happiness Team.

Unfortunately, you can only use one discount code per order at this time. 

If you forget to apply your discount code, please contact our Customer Happiness Team at support@felina.com or use our chat bot for assistance.

If your package is marked as delivered but you haven't received it, please follow these steps:

1. Check with other members of your household or neighbors to see if they brought in your package.
2. Contact the carrier directly for further assistance.

If your order is still not found after 7 days, please contact us at support@felina.com so we can investigate further. We're here to help!

We understand that packages can sometimes go missing while with USPS or UPS. If your order shows no movement for more than seven days, we will offer to replace it. Our commitment is to stand by our customers and ensure you never have to deal with lost-in-transit issues on your own. Rest assured, we've got you covered!

Yes! We can ship to PO Boxes using USPS.

Standard shipping takes 3-5 business days for delivery. We offer FREE shipping on orders over $75. Additionally, we offer 3-day shipping for a flat rate of $10.95.

Unfortunately, we do not offer international shipping at this time. Our services are currently available only within the United States.

Creating a return or exchange is easy with Felina. 

Please visit our Returns Portal and follow the steps provided.

*HOLIDAY 2025: Any purchases made between November 1st, 2025 and December 31st, 2025 will be eligible for return or exchange through January 31st, 2026.

Please Noted: Items marked as Final Sale cannot be exchanged or returned.  When returning multipack or product sets, all items must be included in the return.  A partial return or exchange of a multi-pack or product set will not be accepted.

If you have any questions or need assistance with your return or exchange, please contact our customer support team via email at support@felina.com

At Felina, we want you to love your order and feel your best in our products. If you need to return something for a refund, please ensure the item is in its original, unworn, and sellable condition, including all tags intact and free from stains or strong odors.

You can try on the item(s), but please do not remove any tags.

Items may be returned within 30 days from the date the order is fulfilled. 

*HOLIDAY 2025: Any purchases made between November 1st, 2025 and December 31st, 2025 will be eligible for return or exchange through January 31st, 2026.

To start a return or exchange, please visit our Returns Center.

For any further questions or assistance, please contact our Customer Happiness Team via email at support@felina.com or through our chat bot.

Refunds will be issued to your original payment method and typically take 3-5 business days to process.

Please note that all items are returnable within 30 days from the time of fulfillment, unless specifically noted as "Final Sale" on the product page at the time of purchase.

Felina covers the cost of shipping for all approved returns. We understand that purchasing intimate apparel can be challenging, and we strive to make the return process as easy as possible for you.

Yes, we offer exchanges for different colors or sizes of products within 30 days of purchase. To qualify, the item must be unworn, in original pristine condition, and have all original tags attached.

*HOLIDAY 2025: Any purchases made between November 1st, 2025 and December 31st, 2025 will be eligible for return or exchange through January 31st, 2026.

To start an exchange, visit our  Returns Center and send the item back to us – it’s that easy!

All items are eligible for exchange within 30 days from the date of fulfillment, unless specifically noted as "Final Sale" on the product page at the time of purchase.

Once we receive your return at our facility, it may take up to 10 business days to process the refund back to your original payment method.

You will receive an email notification once your refund has been issued.

When you return an item to us, you will receive a refund for the total amount you paid after any discounts were applied to your order. Please note that the original shipping cost is non-refundable for orders under $100.

All items are eligible for return within 30 days from the date of fulfillment unless specifically marked as "Final Sale" on the product page at the time of purchase.

Absolutely! A Felina gift card is the perfect gift for any occasion. Click here to shop for a Felina Gift Card.

Finding the right bra size can be complex and varies between brands. To help you with this process at home, we've created a detailed sizing guide. Visit our Bra Measurement Guide for step-by-step instructions.

If you encounter any difficulties, you can email our bra experts with your measurements at support@felina.com or reach out via our chat box. We're here to assist you with sizing help and product recommendations.

At Felina, we are committed to sustainability and ethical practices. Our factories are certified by the WRAP (Worldwide Responsible Accredited Production) program, ensuring a safe, legal, and ethical manufacturing process. We also conduct regular internal inspections and audits of our factories. These visits not only verify stringent quality control but also ensure proper working conditions are maintained.

We take pride in our commitment to transparency and responsible manufacturing practices. If you have any further questions about our sustainability efforts, please feel free to reach out to us.

We're dedicated to assisting you in the best way possible. You can reach us conveniently through our live chat on our website or app. Alternatively, feel free to send us an email at support@felina.com. We're here to help!