Processing & Shipping Questions
I placed an order. When will it ship out?
What carrier do you use to ship orders and how much is shipping? How long does delivery take?
How do I track my order? Where is my tracking information?
My package was marked as delivered but I never received it, what do I do now?
Do you ship internationally?
Return & Exchange
If an item does not fit can I return it? Do you pay for return shipping?
Do you offer exchanges?
Why isn’t the website recognizing my e-mail address to start a return?
I received my refund but it’s not for the full amount, why?
What if I receive the wrong item or a damaged item?
I had an issue with one of your items that I purchased from another seller. Can you refund or replace the item?
Can I use more than one discount code?
Always check your subtotal before checking out to make sure all discount codes were applied correctly.
60-Day Satisfaction Guarantee
60-DAY SATISFACTION GUARANTEE
At Felina, we stand behind our products and quality controls. If for any reason you are not satisfied with a Felina product you purchased from felina.com or from one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Felina 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
How To Claim The Guarantee
To make a Guarantee request, please call one of our experts at 1 (888) 538-3069 or email us at firstname.lastname@example.org. Please have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail your Felina product, a proof of purchase, and your Guarantee approval confirmation number to:
Chatsworth, CA 91311
You must submit your Guarantee request within 60 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.
Felina reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Guarantee.
If you have any questions regarding whether a seller is an authorized Felina seller, please contact us at 1 (888) 538-3069 or by email at email@example.com.