Shipping policy

Shipping Policy for Felina.com

Effective Date: 6/10/2026

Thank you for shopping at Felina.com. We are committed to providing you with the best possible service, including prompt shipping and delivery of your orders. Please review our shipping policy below to understand the details of our shipping process.

Order Processing and Shipping:

Processing Time:

Orders typically take 1-3 business days to be processed and shipped from our warehouse in Los Angeles, CA. Our warehouse operates Monday to Friday from 8:30 AM to 5:00 PM PST.

Shipping Confirmation:

Once your order is fulfilled and ready to be shipped, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package.

Tracking Your Order:

To track your order, please visit our tracking portal at: https://www.felina.com/pages/tracking

Shipping Options and Rates:

Standard Shipping (USPS Parcel Select or UPS Mail Innovations): Our standard shipping method is handled by USPS Parcel Select or UPS Mail Innovations and typically takes 3-5 business days for delivery. The standard shipping rate is $6.95. However, we are pleased to offer FREE shipping on orders over $75 within the United States.

3-Day Shipping (USPS Priority Mail): For faster delivery, we provide the option for 3-day shipping via USPS Priority Mail. This service is available for a flat rate of $10.95.

International Shipping:

International Shipping now available across all countries, except for the United Kingdom. We offer Standard delivery and express shipping via DHL Express.  Shipping rates differ by country and will be presented to you at the time of checkout.  

Order Concerns:

If you have any concerns or questions regarding your order, please do not hesitate to contact us at support@felina.com. Our dedicated customer support team will be more than happy to assist you with any issues or inquiries.

Delays and Exceptions:

Please note that shipping delays may occur during peak seasons, holidays, or due to unforeseen circumstances beyond our control. In such cases, we will do our best to notify you and keep you informed of any changes to your delivery timeline.

Changes to Shipping Policy:

We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to our Website.

Thank you for choosing Felina.com. We value your business and are committed to providing you with a delightful shopping experience. If you have any questions or require further assistance, please don't hesitate to contact us at support@felina.com.